Return and Refund Policy
Last Updated: 1 May, 2025
At travoraholidays.com, our goal is to make your booking experience smooth and reliable. We understand that plans can change, and this policy explains when refunds are available, how to request them, and how they are processed.
Scope of This Policy
- Eligibility conditions for cancellations and refunds
- Required documents and timelines
- Processing methods and estimated timeframes
- Non-refundable services and applicable fees
Note: Refunds depend on the type of booking, provider-specific rules (e.g., airlines, hotels, transport services), and when your request is submitted.
1. Definitions
- Company: travoraholidays.com (“we”, “us”, or “our”)
- Service: Any travel-related booking or reservation made through our platform
- Order: A confirmed booking on our website
- You: The customer using our services
- Website: https://www.travoraholidays.com
2. Refund Eligibility
You may qualify for a refund if:
- The booking was made directly through travoraholidays.com.
- Your request complies with the provider’s cancellation policy.
- You submit all required documentation, such as:
- Booking confirmation
- Proof of payment
- Relevant supporting documents (e.g., medical certificates)
- Refunds are generally issued to the original payment method unless otherwise agreed.
Important: Some services are strictly non-refundable. Requests made after the permitted period or against provider terms may result in partial or no refund. Administrative charges may also apply.
3. How to Request a Refund
- Review Provider Rules: Check the cancellation terms of your service provider.
- Prepare Documentation: Include booking details, proof of payment, and any additional documents required.
- State Your Reason: Provide a clear explanation for cancellation.
- Submit on Time: Requests must be made before the provider’s deadline.
- Need Help? Contact our support team for guidance if issues arise.
4. Processing Times
Processing times vary depending on the service provider. travoraholidays.com will assist during the process but cannot be held responsible for delays caused by third parties.
Estimated Timelines:
- Credit/Debit Cards: 5–10 business days
- Digital Wallets (e.g., PayPal): 3–5 business days
- Bank Transfers: Timelines may vary by bank
Exceptional Cases
Refunds may be considered under special circumstances, including:
- Medical emergencies
- Family bereavement
- Natural disasters or government-imposed travel restrictions
5. Policy Updates
We may revise this Return and Refund Policy at any time. The latest version will always be published on travoraholidays.com. By continuing to use our services, you agree to the updated terms.
6. Contact Us
If you have questions or need assistance with a refund request, please contact us:
Email: info@travoraholidays.com
Phone: +1 (800) 233 8084
The travoraholidays.com support team is committed to handling all refund requests fairly and transparently.
