Cancellation Policy

Cancellation Policy

Effective Date: 1 May, 2025

At travoraholidays.com, we understand that travel plans may change. This policy outlines how cancellations and refunds are managed, ensuring transparency and peace of mind when you book with us.

1. General Policy

Our cancellation rules are designed to balance flexibility for travelers and compliance with the terms set by our partners, including airlines, hotels, tour providers, and car rental agencies. Please review these conditions carefully before completing your booking.

2. Free Cancellation Window

Bookings cancelled within 24 hours of purchase are eligible for a full refund, provided the departure or check-in date is at least 7 days away.

To cancel, please contact us via:

Email: info@travoraholidays.com
Phone: +1 (800) 233 8084

3. Refund Timeline

Approved refunds will be returned to your original payment method within 14 business days. While we do not charge processing fees, banks and payment providers may follow their own timelines.

4. Important Terms

• All requests must be submitted through official communication channels.
• Refund eligibility depends on:
  • Type of service (flight, hotel, activity, etc.)
  • Provider-specific rules
  • Timing of cancellation

5. Flights

• Most flight tickets are issued as non-refundable.
• Changes, if allowed, may include additional airline fees.
• No refunds are issued for:
  • No-shows
  • Partially used tickets

6. Hotels

• Policies vary by hotel, room type, and rate plan.
• Flexible rates may allow free cancellation up to 24–72 hours before check-in.
• Promotional or discounted rates are generally non-refundable.

7. Tours & Experiences

• Cancellations made 30+ days in advance may be eligible for a full or partial refund.
• No refunds are issued for cancellations made within 15 days of the activity date.
• No-shows are strictly non-refundable.

8. Special Exceptions

In exceptional cases, refunds may be granted with partner approval, such as:

• Medical emergencies (with valid documentation)
• Death of an immediate family member (with proof)

9. Cancellation Process

1. Notify Us: Contact us promptly to minimize fees.
2. Applicable Fees: Determined by provider terms and timing.
3. Verification: May require booking ID, ID proof, or payment confirmation.
4. Refund Method: Returned to the original payment source.
5. Non-Refundable Fees: Certain taxes or charges may not be recoverable.
6. Tracking: Some providers allow refund status tracking.
7. Disputes: Rejected claims may be escalated with the provider.

10. Airline-Specific Rules

Cancellation terms may vary depending on:

• Fare type
• Route and destination
• Cabin class
• Promotional offers

11. Policy Updates

travoraholidays.com reserves the right to update this policy at any time. Please revisit this page for the latest version.

12. Assistance

Our support team is available 24/7 to help you with cancellations and refunds.

Email: info@travoraholidays.com
Phone: +1 (800) 233 8084